Exchange Policy

Exchanges

All of our products are custom made to order and no returns can be accepted. Items can be exchanged for an identical item if it is received damaged or has a defect. To start a return, please contact us at happysillyjoy@gmail.com.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To be eligible for an exchange, you’ll need the receipt or proof of purchase and a photo of the defect.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at happysillyjoy@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Questions about the Terms of Service should be sent to happysillyjoy@gmail.com or at any of the social media sites below.

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